Which product should I buy?
We sell thousands of products, and we know it can be daunting at first to know where to start. We recommend reading our guide to
choosing products.
How do I use the product I bought?
Instructions online
Product instructions are available on some products to download from the product page. Go to our
online shop and find the product you've bought. You should find instructions that you can download.
Instructions by post
Instructions, where applicable, will be sent to you when you buy the product.
Resource Centres
You can visit one of our
Resource Centres, run by Action for Blind People, for advice on how our products work.
Help in your home
RNIB vounteers can help you in your own home in three ways:
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Talking Books Support Volunteers demonstrate how to use Talking Book players and troubleshoot problems by telephone or by helping at home. They also help with unpacking and returning players and books, and help you to choose books in various formats.
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Home Technology Support Volunteers help you get to know new equipment (other than computers), and resolve simple problems.
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IT Support Volunteers help fix computer problems by telephone or in your home. They can install and set up computer equipment and software, and install Assistive Technology, like speech and magnification packages.
If you need this type of help, call us on 0303 123 9999 or email
Helpline@rnib.org.uk.
Other questions?
If you have any other questions about a product you've bought or you would like to buy, you can email
shop@rnib.org.uk or call 0303 123 9999.