Without the support of the general public, our members and donors, RNIB would not be able to continue its worthwhile work for blind and partially sighted people and their family and friends. We take all comments and complaints about our fundraising methods very seriously and encourage people to provide us with feedback.
Contact us
You can make a comment or complaint in any way that suits you: by telephone, in writing, in braille, via email, on tape, in person or through someone acting for you.
Our contact points for fundraising comments and complaints are below:
Telephone
0845 345 0054
Monday to Friday, 9am to 5pm
Email
fundraising@rnib.org.uk
Post
Fundraising
RNIB
105 Judd Street
London
WC1H 9NE
We will do all that we can to resolve your complaint to your satisfaction. We will respond to any correspondence within three working days of being received and aim to settle your complaint within seven working days. Some complaints will need investigating and may take longer, but we will keep you fully informed.
As a member of the Fundraising Standards Board we are committed to the highest standards of fundraising practice and ensure that our activities are open and fair, honest and legal. We adhere to the Fundraising Promise.