Accessibility standards
This website satisfies the RNIB Surf Right Guidelines for web accessibility. The checkpoints are taken from
Website Accessibility Initiative (WAI) guidelines, published by the
World Wide Web Consortium (W3C).
For further information see the
Site audits and Surf Right page.
The site is tested regularly to ensure that standards are adhered to and maintained.
The site has also undergone independent accessibility and usability testing by users with sight problems.
Access technology support
For support with your specific access technology, please contact your vendor. They are best placed to help you use their product.
MasterCard payments and accessibility
MasterCard requires RNIB to use their MasterCard SecureCode service for customers paying by Maestro debit card.
During the RNIB online shop payment process customers paying by Maestro card will be transferred to an external service to enter their SecureCode. This external service may not be fully accessible.
If you experience problems with accessibility of the MasterCard SecureCode service please email us on
shop@rnib.org.uk. We will use this information to encourage MasterCard and the participating banks to improve the accessibility of their services.
What format do instructions come in?
Where we provide instructions, they are always available in Clear Print.
If you would like information about which other formats are available for a specific product please contact us on 0303 123 9999 or email
shop@rnib.org.uk