I used the old online shop - am I registered with the new one now?
Unfortunately customers who were previously registered with the old online shop will need to re-register.
The new online shop went live on Tuesday 17 August 2010.
Can you explain what registering means?
Yes, we've written a guide
to online shop registration to help you understand what happens.
I've already registered for the website, why do you need more information for the shop?
We need additional information such as addresses in order to send you your online shop order.
I've already registered for another RNIB service, why do I need to register again?
Some RNIB services (like WebDocs) have logins that are not integrated with the main website login.
We are investigating ways of integrating other RNIB services into the main RNIB website login in the future.
I've forgotten the email address I registered with
Please try any alternative email addresses that you might have registered with. If this still doesn't work then contact the RNIB Helpline on 0303 123 9999 or email
shop@rnib.org.uk
You will need to provide your name and address to help identify your account.
I've forgotten my password
If you have forgotten your password then you can have a new password emailed to you. In order to do this:
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Select the "I forgot my password - please send me a new one" link, which is under the "log in" button on the Login page.
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A new page will load allowing you to enter your email address
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Once you have entered your details, select the "submit" button. An email will be sent to you with a new password.
Your password should be known only to you. RNIB staff do not have access to your password. You should never share your password with anyone, not even RNIB staff, no matter how harmless or helpful it may seem.
Can I change my email address?
Yes, but you have to call us on 0303 123 9999.
Can I change my password?
Yes, you will need to
log in first, then select 'Change my password'. You will be asked to enter your old password and the new password.
Why does your list of titles/salutations not include my title?
For usability reasons we have restricted the list to the most popular titles.
Why are you asking who I'm buying for?
This information can have an impact on the price you pay for certain items.
What should I do if I sometimes buy for a blind person and sometimes for a sighted person?
Go to the My profile link on any page and select "Edit my profile".
Choose "Edit shopping preferences" to change who you are buying for.
Why can't I enter a non-UK address?
You can only order from the online shop for delivery in the UK.
For further information on international orders and deliveries please contact us on +44 (0) 1733 37 54 00 or email
exports@rnib.org.uk
Why am I asked for multiple addresses?
We ask you to provide a customer address. By default we will use this as your billing address and your delivery address. You can, however, change your billing and delivery address for each order.
Why do you need all this information?
The information you provide during registration is needed to :
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Allow you to login (email address and password)
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Ensure accurate delivery (title, name and address information)
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Allow us to contact you about your order (email address and phone number)
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Specify how RNIB is allowed to contact you.