This section details the terms and conditions under which you are buying your products from us. Please read them carefully. They will help you to get the best from us and to know what to do, if for any reason you are unhappy with any aspect of our service.
From the initial date you order online from us, we expect that you have read and accepted RNIB's terms and conditions and you are agreeing to purchase our products subject to these terms and conditions. Your order to us is an offer to purchase our products and when we receive the payment for the product we accept your offer.
Your rights as a customer
We follow all the appropriate legislation and codes of practice which govern consumer sales in the UK. You can expect fair, honest and professional service from us and we encourage you to provide feedback so that we can keep improving.
Statutory rights
None of our terms and conditions affect your statutory rights and if any part of these terms and conditions is not valid or cannot be enforced in whole or in part this will not affect any other part of these terms and conditions.
These terms and conditions are governed by the law of England and Wales and both parties submit to the exclusive jurisdiction of the English courts.
Complaints and feedback
If you wish to make a complaint or provide feedback or get further information or clarification about these terms and conditions, please contact our Helpline on 0303 123 9999, or write to us at RNIB, PO Box 173, Peterborough, PE2 6WS, or email
shop@rnib.org.uk
Data protection
As a responsible organisation, we comply with the Data Protection Act 1998 ('Act'). We are registered under the Act with registration number Z7071210.
International orders and enquiries
If you would like to buy products for delivery outside the UK, please call us on +44 (0) 1733 37 54 00 or email
exports@rnib.org.uk. We are not able to accept international orders via our website.