How do you introduce yourself to someone with a sight problem and how do you support someone with a sight problem in getting around within buildings and outside?
Each person's experience is different and unique and there are no hard and fast rules on how to assist people with sight problems. If you see somebody with a sight problem who you think may need help, then ask. Let them tell you what kind of help they need. It may be that they need help crossing the road or finding the train station. If your help is needed, keep a few common sense things in mind:
• Introduce yourself and make sure the person knows you are speaking to them.
• Talk directly to them and not through a third party.
• If you are going to guide them, let them take your arm, don't grab theirs.
• Point out kerbs and steps as you approach them and say whether they go up or down.
• Mention any potential hazards that lie ahead and say where they are.
• If you are guiding someone into a seat, place their hand on the back of the seat before they sit down, so they can orientate themselves.
• Don't walk away without saying you are leaving.
You will find in this section a range of information that can help you understand how you can support people who are blind or partially sighted.