Since 1st August 2016 all health and adult social care providers in England have been required to provide medical information in a format that blind and partially sighted people can access through the NHS Accessible Information Standard.
The Standard mandates that anyone providing a service on behalf of NHS England or in adult social care must provide information in a format that their patients can access. This includes appointment letters, leaflets, letters regarding treatment and conditions as well as the dispensing labels on prescriptions.
NHS England have recently published their post-implementation survey
. It suggests a mixed picture, where some NHS providers have embraced the Standard, with others some way behind. The vast majority of NHS providers who are required to put the Standard into practice chose not to respond to the survey. We will be investigating why so many NHS providers did not use the survey to declare their level of implementation.
Please let us know if you are now getting accessible information from the NHS services you use by emailing us at email@example.com
. Let us know if you have noticed an improvement in the information you have recieved, or alternatively if you think things haven’t improved since the Standard came into force in August 2016.
How do I get NHS information in an alternative format?
If you need your NHS information in an alternative format, or know someone who does, your GP or hospital clinic will need to be officially notified about which format is required. The FAQs below will help you to notify health and social care professionals of your communication needs.