Help from your local authority's social services team, often called social care or community care, can help you to continue to lead an independent life.
Your local council’s social services department is there to give you the help and support you need to continue to lead an independent life. This can include:
The first step to getting help from social services is usually to contact them explaining that you are blind or partially sighted and that you would like an assessment of your needs.
However, there are other ways to arrange this:
Most social services departments will have a specialist "Sensory Impairment Team" which provides more specialised services to people with sight loss. They provide rehabilitation (mobility and daily living training) together with low vision aids and equipment free of charge. For more information on rehabilitation, equipment and minor adaptations, see our factsheet on Staying Independent below:
Social care assessments
If you have longer term care and support needs that can’t be addressed by rehabilitation alone, then you must have a formal assessment of your needs to identify what help you are eligible for. Your needs assessment should look into what support you may need to live a fulfilling life as independently as possible. It should be carried out by a professional who is appropriately trained and understands your condition. This will often be a professional such as a rehabilitation worker for blind and partially sighted people, social worker or care manager. They will usually do this in your home, so that they get a better understanding of your home life. Sometimes they may carry out the assessment at other places such as a social services office, a day centre or a resource centre.
The law covering social care is different in England to Wales.
We currently have two factsheets to guide you through the England social care system and help you prepare for an assessment:
In Wales, The Social Services and Wellbeing Act 2014 (Wales) has changed how social care is assessed in Wales from April 2016. We are currently reviewing our Welsh information resources to reflect these changes and will make them available as soon as possible.
If you have any questions about social care assessments then you can contact our Advice Team by calling or emailing our Helpline.
Once social services have determined what help you may need and the help it will offer you it will carry out a financial assessment. This allows them to decide how much, if anything, you might need to contribute towards the cost of this help.
Each local authority has its own policy on charging but there is national guidance that they must follow. Any charge imposed should be affordable and you can challenge the amount if you believe it to be excessive.
Again there are different national rules depending on whether you are based in England or Wales. If you have any questions about charging you can speak with our Advice Team by calling or emailing our Helpline.
An assessment can be one of the biggest areas of dispute between you and your local social services department. This could be because you are unhappy with how the council has dealt with you, your assessment, the services provided to you or the cost you have been asked to pay.
You can ask your local authority for help to complain or you can ask for help from a local advice agency or our Legal Rights Service. You can contact our Legal Rights Service by calling or emailing our Helpline.
Instead of social services organising and delivering your care directly, it may offer you the opportunity to organise your own care. This is often referred to as "personalisation".
Through personalisation, your local authority will provide you with a payment for you to arrange your own help or equipment in line with your care needs. This allows you to have more choice - and often more flexibility - over what kind of support you need, allowing you to personalise your care or help. You may decide, for example, to buy a computer or pay for childcare, but this must all be done with the agreement of social services.
For more information on getting help from social services, please see our leaflet. Because the law governing social care is different across the country, we have two versions - one if you live in England, and one if you live in Wales.
If you live in England:
If you live in Wales:
To speak to our Legal Rights or Advice Service, please call our Helpline on 0303 123 9999 or email firstname.lastname@example.org.
Our Helpline is your direct line to the support, advice, and products you need to face the future with confidence. If you or someone you know has a sight problem, our specialist advice workers can help.Contact Us