Economic Impact of Eye Clinic Liaison Officers: A Case Study

Title: Economic Impact of an Eye Clinic Liaison Officer (ECLO): A Case Study

Author: Phil Sital Singh, Publisher: RNIB

Key message

  • An investment of £1 can net a return of £10.57 to health and social care budgets.

Background

RNIB Group Eye Clinic Liaison Officers (ECLOs) provide timely interventions of emotional and practical support to over 16,000 patients diagnosed with sight loss each year.

This research used recognised Social Return on Investment (SROI) methodology to evidence the cost effectiveness of providing an early intervention ECLO support service. SROI can be used as part of the due diligence process for commissioners considering making an investment.

The Full report details all outcome valuations and assumptions including social, health and welfare spend. We have included a summary of this full report. These documents are useful for those with an overview budget responsibility.

Another report focuses just on savings to health and social care budgets (excluding welfare expenditure). We have produced a short briefing paper of this report. These documents are useful when talking to Health and Social Care commissioners who are not concerned with welfare expenditure.

Key findings

  • The outcomes most frequently cited by patients as attributable to the ECLO were emotional well-being and independence in the home. A total of eight outcomes identified as likely outcomes of the ECLO service were evidenced to some extent.
  • After applying discount factors and financial proxies an estimate of the net total savings to health, social care and welfare budgets attributable to the full time ECLO service are calculated. The ‘return on investment’ ratio savings are calculated by dividing by total ECLO service costs.
  • An investment of £1 in an ECLO service can net a return of £10.57 to health and social care expenditure budgets.
  • An investment of £1 in an ECLO service can net a return of £4.92 to health, social care and welfare expenditure budgets.