RNIB regional campaigns officer for the East Midlands, Claire Lawrence, has secured a commitment from two major shopping centres to provide visual awareness training for key shopping centre staff that interact with shoppers.
The Victoria centre in Nottingham and the Potteries in Stoke-on-Trent have both agreed to implement training programmes for cleaning, security and service staff in the new year. Once the training programmes have been completed, we'll be calling on supporters and members to mystery shop the improved service!