Are you friendly, welcoming and good with people? Action for Blind People's Stoke office requires enthusiastic volunteers to greet visitors in the reception, assist with a variety of enquiries and direct visitors to the appropriate person or service.
This role does NOT require a CRB check
What will I be doing?
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Greet visitors/customers at reception and assisting with their enquiries
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Answering telephone enquiries and directing calls to the relevant person
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Record and relay messages to unavailable staff
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Assisting with a variety of administration tasks
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Showing visitors equipment in the office Resource Centre (training provided)
What skills and qualities can I bring to this role?
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Good communication and interpersonal skills
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Confident telephone manner
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The ability to manage varying work loads (busier at lunch times, for example)
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A welcoming and friendly nature
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Computing skills and experience with Microsoft packages desirable
When will I be needed?
Both Stoke and Stafford are open Monday to Friday during office hours. We are hoping to have a group of volunteers who can collectively cover the receptionist post for the full week. We ask you to commit a minimum of 2 hours per week, but other than this are flexible depending on your preference.
Location
This role is available in Action for Blind People's offices in Stoke and Stafford.
Stoke's Action for Blind People offices:
Suites 5-8. The Forecourt,
12 Albion Street,
Hanley,
Stoke-on-Trent,
ST1 1HQ
Stafford's Action for Blind People offices:
52-64 North Walls,
Stafford,
ST16 3AD
What will I gain from the role?
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Development of skills in supporting and working with blind and partially sighted people
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The opportunity to assist people with visual impairments directly through the resource centre
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Experience of working in both an office and customer facing environment
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The opportunity to develop communication, interpersonal and general office skills
What support will I be given?
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Induction
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Understanding Sight Loss Pack
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Expenses - all out of pocket expenses will be reimbursed including expenses to attend training
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Supervision and support from your volunteer manager/ co-ordinator
How do I apply?
If you would like to apply for a role electronically, please download and complete the
If you would like the application form in a different format (such as standard print, large print, Braille or audio) or if you have any general enquiries, please contact the Volunteering Team on: 0845 603 0575 or 01733 375450 or email volunteering@rnib.org.uk