Do you have excellent communications skills? Can you build a rapport with people over the telephone and put them at ease? Could you carry out follow up telephone calls to customers that have received assistance from our team of Eye Clinic Liaison Officers?
If so we need you to help evaluate how our service assists people in maintaining their independence and find out whether they require any further help. This role is important and will help to improve the delivery of our services to blind and partially sighted people.
This role will not require a DBS check.
What will I be doing?
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Telephoning customers who have received information from the ECLO service
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Gathering information on the quality of the service received, and the difference the service has made to our customers lives
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Responding appropriately to any questions, concerns or worries the customer might have
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Referring the customer back to the ECLO service where appropriate
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Providing further information about other services that may be of benefit to our customers
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Collating and sending out information packs to customers within the service
What skills and qualities can I bring to this role?
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Ability to communicate clearly
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Excellent listening skills
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Good telephone manner
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Good spoken and written English
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Ability to ask questions sensitively
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General IT skills
When will I be needed?
2-3 hours one day a week on a fortnightly basis.
Location
This role will be based at Pontypridd.
What will I gain from the role?
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The chance to support people to access services and become/maintain independence
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An understanding of the issues facing some blind and partially sighted people
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The chance to develop communication and admin skills
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The opportunity to work within a team
What support will I be given?
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Induction
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Understanding Sight Loss Pack
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Expenses - all out of pocket expenses will be reimbursed including expenses to attend training
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Supervision and support from your volunteer manager/ co-ordinator Induction
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Training will be provided for this role
How do I apply?
To apply for this role, please complete and return the
If you would like the application form in a different format (such as standard print, large print, braille or audio) or if you have any general enquiries, please contact the Volunteering Team on: 0845 603 0575 or 01733 375 450 or email volunteering@rnib.org.uk