Information Giver

Volunteer role:

RNIB based

Country:

Wales

We need confident and friendly volunteers to help us provide information to blind and partially sighted people.

Based at local community venues, you will provide face to face or telephone assistance, reading publications or leaflets and signposting to relevant organisations and the many services that are available to support and help blind and partially sighted people cope with sight loss.

This role does not require a DBS Check.

What will I be doing?

  • Responding to customers enquiries either face to face, via the telephone or by email

  • commit to regular attendance at drop in facility or alternative RNIB establishment
  • Listening attentively to customers concerns and signpost appropriately
  • Familiarising yourself with local services and opportunities for blind and partially sighted people
  • Familiarising yourself with RNIB's products and services

What skills and qualities can I bring to this role?

  • Good listening skills

  • A willingness to work as part of a team
  • Good communication skills
  • A general awareness of local services and a willingness to research other local and national services for blind and partially sighted people

When will I be needed?

3- 4 hours a week on week days during office hours.

Location

Based in community settings such as Libraries, community first offices, local RNIB Offices.

What will I gain from the role?

  • An understanding of the issues facing some blind and partially sighted people

  • An opportunity to meet people face to face and to have direct contact with other service providers
  • The chance to learn new skills and gain new experiences
  • The opportunity to be part of a team

What support will I be given?

  • Induction
  • Understanding Sight Loss Pack
  • Expenses - all out of pocket expenses will be reimbursed including expenses to attend training
  • Supervision and support from your volunteer manager/ co-ordinator

How do I apply?

To apply for this role, please complete and return the Application form (Word 79KB) to volunteering@rnib.org.uk.

If you would like the application form in a different format (such as standard print, large print, braille or audio) or if you have any general enquiries, please contact the Volunteering Team on: 0845 603 0575 or 01733 375 450 or email volunteering@rnib.org.uk

Last updated: 9 January 2013

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Right now we can only reach one in three of the people who need our help most.

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