Grants and Benefits Volunteer - Norwich

One morning or afternoon a week, minimum
East of England

Can you build a rapport with people and put them at ease? Would you enjoy assisting blind and partially sighted people to continue to live their lives independently by helping them to claim the benefits they are entitled to?  We need you gather information, help people complete forms and assist with general office tasks. This role requires an Enhanced Check for Regulated Activity.

What will I be doing?

  • Contacting blind and partially sighted clients on the telephone to gather information, arrange appointments and discuss their needs
  • Helping blind and partially sighted people to complete their benefits applications (currently Disability Living Allowance, and Attendance Allowance forms)
  • Assisting with photocopying of benefits applications, filing, compiling post and other general office tasks.
  • Researching possible grants available to individuals
  • Keeping up-to-date with benefit changes
  • Following initial meetings with them - contacting people as necessary to check progress of application and ensure all needs are met

What skills and qualities can I bring to this role?

  • Ability to put people at ease, ask questions sensitively and accurately record answers
  • An interest in finding out more about benefits and grants for blind and partially sighted peopl
  • Understanding of the importance of keeping information confidential
  • Clear speaking voice and good command of English
  • Enjoy the buzz of a busy office environment
  • Good interpersonal skills
  • Ability to use your initiative

When will I be needed?

Ideally we would like you to volunteer for a minimum of one morning or afternoon a week (between 10am-1pm or 1.30pm – 4.30pm) Monday to Friday.

Where will I be volunteering?

Initially at Action for Blind People’s office at Cringleford Business Centre, Norwich. This role might expand to a weekly drop-in session, and potentially will involve visiting blind and partially sighted people in their own homes.

What will I gain from the role?

  • Experience of volunteering in a busy office environment
  • Knowledge of Action for Blind People’s work and living with sight loss
  • An understanding of the importance of rights for individuals and how the RNIB Group supports people to access their rights and challenge discrimination
  • Knowing that you are making a real difference to the lives of blind and partially sighted people

What support will I be given?

  • Induction
  • Training
  • Understanding Sight Loss Pack
  • Expenses – all out of pocket expenses will be reimbursed including expenses to attend training
  • Supervision and support from your volunteer manager/ co-ordinator

Apply now

To apply for this role, please complete and return the Volunteering application form (Word 166 KB) to If you would like the application form in a different format (such as standard print, large print, braille or audio) or if you have any general enquiries, please contact the Volunteering Team on: 0845 603 0575 or 01733 375 450 or email