Banking with apps

We have reviewed the accessibility of a range of banking apps, so that you can decide if banking with apps is right for you.

Lloyds, Halifax and Bank of Scotland banking apps

These three apps operate in the same way because they were all created by Lloyds Banking Group.

  • On the iOS platform, used by Apple, these apps are broadly accessible, allowing you to do all of the tasks you would expect to be able to do, for example log in, check a range of accounts, get a balance, review transactions and make payments. However, it is worth noting that the focus will not always start at the top of the page and instead the app could begin by reading information half way down the page. In addition, it does not always read out if an amount is a debit or credit and often reads out the value in numbers rather than pounds.
     
  • On the Android platform used by Samsung, LG, HTC, Sony and Google products, this app is difficult to use because it is not possible to fully log on - after putting in your log in details you are unable to insert memorable personal information.

HSBC Fast Balance app

  • On both the iOS platform used by Apple and the Android platform used by many other providers, this app is broadly accessible, allowing you to log in, check your balance and view recent transaction. However, it is worth noting that the focus will not always start at the top of the page and instead the app could begin by reading information half way down the page. In addition, you may not get a notification that an amount is a debit or credit and card information may not be read out correctly.

Please note that the app has not been designed to make payments or transfer money.

First Direct app

On both the iOS platform used by Apple and the Android platform used by many other providers, this app will allow you log in, check a range of accounts, get a balance, review transactions and make payments.

However, both apps are not designed to be used with VoiceOver or TalkBack, which means that buttons and check boxes won't always have text associated with them to tell you what they are. In addition, account information may not be read out correctly, for example if using the app on the Android platform you may not be told if an amount is a debit or credit.

Barclays app

On both the iOS platform used by Apple and the Android platform used by many other providers, it is possible to use this app but there are some accessibility issues. The app will allow you to log in, check a range of accounts, get a balance, review transactions and make payments. However, if you are using the app on the iOS platform, you may not be able to transfer money between accounts. In addition, both apps are not designed to be used with VoiceOver or TalkBack, which means that buttons and check boxes won't always have text associated with them to tell you what they are.

Santander app

On the iOS platform used by Apple, this app will allow you to log in, get a balance and review transactions. However, you cannot easily check a range of accounts, move money between accounts or make payments. In addition, the app is not designed to be used with VoiceOver or TalkBack, which means that buttons and check boxes won't always have text associated with them to tell you what they are.

On the Android platform used by Samsung, LG, HTC, Sony and Google products, this app is not accessible because after logging in you cannot do anything else. This is because all the options after logging in require you to select an image that does not have any accompanying text that can be read aloud.

Natwest app

On the iOS platform used by Apple, this app allows you to log in, get a balance, review transactions, transfer money and make payments. However, you have to swipe a specific location on screen to switch between accounts, so you cannot get an overview of all your accounts. In addition, the app is not designed to be used with VoiceOver or TalkBack, which means that buttons and check boxes won't always have text associated with them to tell you what they are.

On the Android platform used by many other providers, the app has similar problems to those experienced by iOS users, for example you need to swipe a specific location on screen to switch between accounts. In addition, not all buttons are labelled, so it is not possible to know what they are. Card information can also be read out incorrectly and the focus will not always start at the top of the page, instead the app could begin by reading information half way down the page.

Nationwide app

On the iOS platform used by Apple, this app is broadly accessible because it allows you to log in, get a balance, review transactions, transfer money and make payments. However, the account information is not always read out correctly.

On the Android platform used by many other providers, this app is largely inaccessible because it cannot be used with TalkBack.

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