Branch and ATM banking

Hints and tips to make banking at your branch and at the cash machine is easier, including help with finding a cash machine.

Finding your nearest branch or cash machine

Finding your nearest branch or cash machine can difficult but there are ways to make this easier. To find your nearest branch and the location of cash machines you can ask your bank to give you the information in your preferred format. If you're connected to the internet you can also often use the 'branch locator' feature on your bank's website.

Withdrawing cash at the bank

If you're withdrawing cash from the branch, ask the cashier to count your money out by denomination. You might also want to ask the cashier to count out the notes and coins separately. Ask that all money and receipts be placed directly into your hand not on the counter.

Using talking cash machines

Blind or partially sighted people can use talking cash machines to take out cash, check their balance or change their own PIN number by using headphones to hear on screen information. You need to plug in a set of headphones to the audio jack and listen to the options that will be read out. You will be given several choices and asked to press the appropriate option on the key pad. For instance, you may be asked to press ‘one’ to select cash withdrawal and ‘two’ to select balance enquiry. On each key pad the 'five' has a raised dot which enables you to navigate the numbers.

Barclays talking cash machines

In 2011 Barclays became the first major bank to sign up to our Make Money Talk campaign. Now more than 75 per cent of its cash machines 'talk'.
There are more than 3,000 Barclays speech-enabled cash machines, located at its branches across England and Wales, including at some Asda supermarkets. Non-Barclays customers can also use the Barclays cash machines. To find out the location of your nearest Barclays talking cash machine visit the Barclays branch finder web page.

Speak to your bank

There are several options available to bank customers who have difficulty accessing their own money. Some people prefer to have one card to use at cash machines and a second card to sign for things in shops. Or some customers may choose to have one card which does both functions. To find out more about all the different options available either call your bank direct or visit the Pay Your Way website, which has impartial, practical advice on different payment options, including chip and signature.

Alternatively you can request a leaflet in an alternative format by calling 020 3217 8259 or email press@paymentscouncil.org.uk

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Right now we can only reach one in three of the people who need our help most. Please make a donation and help us support more blind and partially sighted people.

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