Banking app gets overhaul to make life easier for blind and partially sighted people to use

Post date: 
Tuesday, 7 June 2016
Natwest

Banking app gets overhaul to make life easier for blind and partially sighted people. 

 
NatWest has made significant updates to its mobile banking app so that blind and partially sighted people can use it more easily after an extensive redesign with the help of RNIB.
 
The app, which is used by 10,000 customers who have some form of visual impairment, is the first ever to be accredited by RNIB. It will be available to customers on iPhone or Android. 
 
The changes will mean that tasks that had been extremely difficult for blind and partially sighted people to complete such as viewing transactions, transferring money between accounts and making payments, will now become far easier. Updates will also allow text on an app to be read out verbally to the user.
 
Over 160 changes have been made to the app, which include:
 
Increased, more distinct contrast and colours for wording and icons  
Some information like sort codes are now read out as individual digits, rather than whole numbers, which has made information simpler to understand
The name of the page is read allowed when a customer navigates to it – previously people wouldn’t know what page they were on making it difficult to know what to do next.
Icons with technical names have been replaced with easily understood labels
 
Les Matheson, NatWest Personal and Business Banking Chief Executive said:
 
“We want to make banking with us as easy and straightforward as possible, no matter what people’s circumstances are. Last year we introduced the first ever accessible bank card and now, in partnership with RNIB, we have developed a banking app which is just as easy for blind or partially sighted customers to use, as it is for all our customers.”
 

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