Visual and disability awareness training

Staff training is often raised as a crucial factor in excellent customer service. In the summer at our Go! Shop event in Manchester, it was the key topic of conversation.

From talking to blind and partially sighted people, we're finding that good customer service can make a significant difference.

We're still hearing that staff will walk away when they spot a white cane. But we do hear good news too.

Where does your organisation sit?

Nobody is perfect. Often people are just unsure about what to do and scared of doing the wrong thing. Our trainers have a wide experience of delivering training and understanding different people and organisations.

Let us help your staff to ensure that your customer service is the best in your sector.

We'll happily tailor any of our courses and if you have your own training programme in place then we're happy to work with you on assessing it or improving interactive sessions.

Although our training courses covering lots of things from product design to buildings, our key customer facing staff courses are:

If you'd like to discuss any courses for your customer facing staff, please call us on 020 7391 2002 or email us at jmu@rnib.org.uk

Contact: jmu@rnib.org.uk

Last updated: 11 September 2009

Visual and disability awareness training

Visual and disability awareness

Training and conferences

Christmas appeal