Duration
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Half day or one day course (up to 16 delegates)
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Available as in-house or open training course at venues throughout the UK.
Aims
Following the introduction of the Equality Act in 2010, all service providers are legally obliged to make their services accessible to disabled people. This course will provide a better understanding of the needs of disabled people and help you to improve the services you offer.
For
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anyone involved with members of the public
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front line customer facing or customer service staff
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sales and marketing teams.
Learning outcomes
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find out who your disabled customers are
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build confidence to approach and assist disabled customers
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be able to identify potential barriers and solutions
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gain a basic understanding of disability legislation.
Content
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disability myths and misconceptions
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the definition of disability and the cycle of discrimination
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customer service
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the Legislative Framework
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the importance of language
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disability etiquette
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case studies/scenarios.
Course detail
This course is delivered as an open course, or can be delivered in-house at your premises:
Open course dates - further dates coming soon
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To register your interest for further dates please contact us using the details below.
In-house course
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Full day course: Full day in-house course (for example, 9.30am to 4.30pm)
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Half day course: Half day in-house course (for example, 9.30am to 12.30pm)
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Delegate numbers: Ideal for around 10 to 16 delegates
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Fee: £1,100 plus VAT and expenses, depending on location and tailoring of course for a full day. Or £650 plus VAT and expenses, depending on location and tailoring of course for a half-day.
Contact us
RNIB Access Consultancy Services
PO Box 173
Peterborough
PE2 6WS
Phone: 01733 37 53 70