Duration
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Half day or one day course (up to 16 delegates)
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Available as in-house or open training course at venues throughout the UK.
Aims
In October 2010 the Equality Act was introduced, placing legislative responsibilities on service providers to ensure their services are accessible to disabled people. Through this interactive workshop we will help you understand the needs of blind and partially sighted people and improve the services you offer.
For
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members of staff who interact with the public
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customer service or call centre staff
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anyone in education or care environments
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marketing and sales teams
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organisations who supervise volunteers.
Learning outcomes
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be better informed regarding common eye conditions and their impact on individual needs
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discover more about who your customers with sight problems are
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increased awareness of the need for accessible information
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practical advice on how blind and partially sighted people can receive the best possible service from your organisation
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develop skills in guiding blind and partially sighted people
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build confidence in meeting people with sight problems, avoiding potential embarrassment.
Content
The course is modular in design. Topics covered can include:
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eye conditions and the impact of sight loss
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equality Act 2010 and legal responsibilities towards blind and partially sighted people
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meeting and greeting etiquette for blind and partially sighted people
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assisting and guiding blind and partially sighted people
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the practical and emotional effects of sight loss
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how blind and partially sighted people read: alternative formats and accessible information
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practical solutions for employers and employees around sight loss in the workplace
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RNIB products and services to help and support blind and partially sighted people.
Comments from previous courses
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"Very thought provoking"
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"The practical was most useful and had great impact"
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"Guiding gave a good insight into the issues that visually impaired people have when moving around"
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"Had no idea there were so many facilities out there! Very helpful!"
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"Very useful as this course now has helped me to understand and deal with service users who have poor sight"
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"Made you feel what it would be like to live with sight loss."
Course detail
This course is delivered as an open course, or can be delivered in-house at your premises:
Open course dates - further dates coming soon
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To register your interest for further dates please contact us using the details below.
In-house course
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Full day course: Full day in-house course (for example, 9.30am to 4.30pm)
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Half day course: Half day in-house course (for example, 9.30am to 12.30pm)
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Delegate numbers: Ideal for around 10 to 16 delegates
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Fee: £1,100 plus VAT and expenses, depending on location and tailoring of course for a full day. Or £650 plus VAT and expenses, depending on location and tailoring of course for a half-day.
Contact us
RNIB Access Consultancy Services
PO Box 173
Peterborough
PE2 6WS
Phone: 01733 37 53 70