Best practice: transport providers

Working together to improve accessibility

Using transport is essential for everyday activities like working, shopping and meeting friends and family. However using transport can be challenging for many blind and partially sighted people.

There are a range of ways that you can improve your transport services for blind and partially sighted passengers, from changes to policy and better staff training, to improved signage or implementing new technologies.

If you would like to meet a member of the team to find out how to make your services more accessible, please get in touch.

Tel: 01733 37 53 45
Email: transport@rnib.org.uk

Showcasing best practice

In this section we showcase some of the best practice by transport providers. The case studies summarise a particular approach or practice which has helped to make transport more accessible, and which RNIB thinks could be emulated across the industry.

Explore our growing list of case studies to be inspired about changes you could make to your own services.

• Southern
• trent barton
• Brighton and Hove Council
• Nottingham City Council
• Reading Buses

Our exemplar awards

Where we identify best practice we are keen to raise awareness of it, so that blind and partially sighted people can benefit. We are also keen to encourage other transport providers to make similar improvements to their services.

RNIB has identified the following exemplar services:

• Introducing Priority Seating Cards for disabled passengers
• Installing accessible maps in stations
• Putting the customer at the heart of everything you do
• Recruiting great drivers and providing them with first class visual awareness training
• Introducing talking bus stops
• Adding tactile buttons at bus stops
• Bus stop plate simplification
• Creating new guidance for blind and partially sighted customers
• Engagement with sight loss organisations and individuals
• Introducing a Mobility Citycard
• Introducing new policies and practices to support RNIB's 'stop for me, speak to me' bus travel campaign
• A dedicated 'customer champion' and a well conceived and accessible customer feedback process

Are your services exemplary too?

We want to celebrate more best practice and we are keen to hear from transport providers who believe they have a service which is already going that extra mile for blind and partially sighted people. Get in touch with us to share your best practice.

Tel: 01733 37 53 45
Email: transport@rnib.org.uk