Receptionist - Scotland


Are you friendly, welcoming and good with people? RNIB Hillside Crescent office requires enthusiastic volunteers to greet visitors in the reception, assist with a variety of enquiries and direct visitors to the appropriate person or service.

This role does not require membership of the Protecting Vulnerable Groups (PVG) Scheme.

What will I be doing?

  • Greet visitors/customers at reception and assisting with their enquiries
  • Answering telephone enquiries and directing calls to the relevant person
  • Record and relay messages to unavailable staff
  • Assisting with a variety of administration tasks
  • Prepare rooms so that they are ready for use

What skills and qualities can I bring to this role?

  • Good communication and interpersonal skills
  • Confident telephone manner
  • The ability to manage varying work loads
  • A welcoming and friendly nature
  • Computing skills and experience with Microsoft packages desirable

When will I be needed?

Our Edinburgh office is open during office hours Monday to Friday and we are hoping to have a group of volunteers who can collectively cover certain periods throughout the week, so we can maintain our service to blind and partially sighted people.  We ask you to commit a minimum of 2 hours per week, and are currently looking for help on Monday to Friday.


RNIB, 12 Hillside Crescent, Edinburgh, EH7 5EA

What will I gain from the role?

  • Development of skills in supporting and working with blind and partially sighted people
  • The opportunity to assist people with visual impairments
  • Experience of working in both an office and customer facing environment
  • Experience of managing rooms and buildings in preparation for events
  • The opportunity to develop communication, interpersonal and general office skills

What support will I be given?

  • Induction
  • Understanding Sight Loss training
  • Expenses – all out of pocket expenses will be reimbursed including expenses to attend training
  • Supervision and support from your volunteer manager/ co-ordinator

Apply now

To apply for this role, please complete and return the Volunteering application form (Word 166 KB) to If you would like the application form in a different format (such as standard print, large print, braille or audio) or if you have any general enquiries, please contact the Volunteering Team on: 0845 603 0575 or 01733 375 450 or email