A lesson on why accessibility features are so important

Post date: 
Wednesday, 13 September 2017
Photo of the author Cameron Faulkner

Tech columnist Cameron Faulkner tells us about the moment he realised that “an iPad isn’t just an iPad” and explains his passion for inclusive technology.

I worked at a campus tech shop in college selling computers, tablets and accessories to students of all kinds, each with different needs. Making sure their needs were met included things like ensuring that their computer was powerful enough to run the latest applications or finding the right charger for their phone.
 
I always enjoyed helping people find their fit with tech, but looking back, the highlight of the job came when I had the privilege to assist a student whose needs were far more essential to fulfil.
 
A student, who was blind, walked in and asked where the iPads were kept on display. I walked with her over to the stand and once we arrived, I remember feeling stuck, unsure if I could be of much help and, more so, how an iPad would be of much use for someone with a visual impairment.
 
Once she selected one on the table, she quickly took it in her hands and began tapping and swiping confidently in patterns I had never seen before. But nothing was happening. 
 

“Can you help me activate a few settings?” she asked. After ticking a few boxes within the settings menu, the iPad seemed to turn into a totally different device.

Swiping now toggled a cursor between app icons on the home screen and it read text aloud to guide her as she used many other gestures uniquely made for accessibility purposes. I had no idea that an iPad was capable of such things! This tablet’s usefulness had grown exponentially for her with just a few quick adjustments. It was an awe-inspiring experience - in that moment, I realised that it wasn’t just a luxury item with which people can waste time reading, playing games and watching movies. For some people, these settings allow them to do things that would otherwise be impossible.
 
The same way that touch interfaces made interacting with tech easier and more intuitive for non-disabled individuals, it also revolutionised the relationship that some individuals with disabilities have with technology. And it hasn’t stopped there.
 

Enable everyone with technology

This experience helped me discover another side of technology that I wasn’t aware of before. Seeing how companies devise solutions to ensure operability across such a wide spectrum of users is endlessly fascinating to me.
 

The big downside to this is that I can’t help but notice that modern consumer technology is all too often made with one type of user in mind. One who is capable of dextrous tasks like walking, talking, sitting upright, navigating complex interfaces with their fingers and more. 

Obviously, there’s a problem with that: not everyone can do those things. So, do tech makers recognise this and create in consideration of people who have disabilities, or do they simply pretend they don't exist?
 
There are too many examples of the latter, but thankfully, more tech companies than ever are assuming responsibility for building products that fulfil a broad spectrum of needs. And when this happens, it stirs more passion in me than anything else happening in tech.
 
Ultimately, that's why I recently started writing my column, Enabled, to highlight positive movement in the accessibility space as it relates to technology. It’s an area that I don’t think gets enough recognition, even though most of the work that’s being done would impress just about anyone who takes a little time to notice it.
 
But just as I aim to shine a light on the good, I’m also keen to touch on points where things can be improved in the hopes of keeping it top of mind for tech companies and readers alike.
 
Whether you’re someone who pays close attention to the world of accessibility in technology or you’re just glimpsing curiously from the outside in, I hope you'll take a look at and enjoy my column.
 
Source: This article originally appeared on the Tech Radar website and has been republished with permission of the author.
 

Further information

  • Enabled dives into the world of accessibility to reveal how people's needs are (or are not) being met by today's technology and offers an in-depth look at the companies that are working to make tech better for all.
  • If you have a story, tip or just want to share something special, reach Cameron on Twitter @camfaulkner
 

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