House rules

We’ve created some guidelines to make sure our discussion boards are a welcoming, friendly and enjoyable place for everyone to use. Essentially, as long as you use your common sense and are polite and considerate to your fellow members then everyone will get on fine and you can carry on using these discussion boards to chat as much as you wish.

However to make sure that everyone’s playing by the same rules, below are some guidelines of what you can and can’t do, specifically what’s not acceptable and could get you suspended. It’s worth having a read through before you proceed. If you’d like you can also read our full terms and conditions.

Discussion board user guidelines

These discussion boards are designed for all Connect members who wish to discuss the issues that affect blind and partially sighted people. You may have a sight problem yourself, know someone who does, be a carer or support worker, the discussions are open to all.

Any member can read the messages posted on the discussion boards, start a new discussion or respond to an existing post.

How our discussion boards are moderated

All of our discussion boards are moderated by RNIB trained moderators.

This means posts are periodically reviewed to ensure they meet our content standards and any that do not adhere to these guidelines will be removed.


Your privacy is important to us, as we want you to be comfortable using our online services. This section tells you about how you can expect your information to be used when you use the discussion boards.

Your Connect account

When you register for your RNIB Connect online account, we will ask you for some details about yourself. This will help us to set up your account and send you a welcome message.

If you would like to join in with other activities, such as the Trustee elections or to receive Connect magazine, you can fill in other information, such as your address or date of birth.

This information will be kept securely and used to provide you with the Connect features you have chosen. It also gives us statistical information about how Connect is used, which helps us to design and develop improvements over time.

We will keep the information you have provided for as long as your Connect account is active. If you choose to shut down your Connect account, we will remove any identifying information from your customer record.

Your forum activity

Once your account is set up, you will be able to join the conversation on our Connect network discussion forum.

Please remember! Information you post to the discussion boards can be viewed by anyone online. We recommend that you do not post information that can identify or locate yourself or others, or reveals details that you or they would not feel comfortable sharing widely. We are not responsible for any collection or re-use of your information by third parties.

For this reason we strongly recommend you avoid sharing any personal information that can be used to identify you (such as your name, age, address, name of employer). We are not responsible for the privacy of any identifiable information that you post in our Online Community or other public pages of the Website.

If you close your forum accounts, your posting history will remain, although we will make reasonable efforts to remove any identifying information you may have posted.

Your rights

If you’d like to update, change or remove your information from Connect, you can contact [email protected] or phone 0303 1234 555 and ask us to amend your record.

If you would like a copy of your account data, please contact [email protected]. We may charge a £10 administration fee to provide you with the information in your chosen format.

RNIB is registered as a Data Controller with the Information Commissioner’s Office, registration number Z7071210

Content standards

Whenever you post content on a discussion board or contact other registered users you must comply with our content standards.

If you do not comply we reserve the right to suspend or ban you from using the discussion boards without notice.

Your content must be accurate where it states facts and be genuinely held where it states opinions.

Your content must not:

  • contain any material which constitutes or encourages conduct that could be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law;
  • contain any material which is defamatory;
  • contain any material which is obscene or offensive;
  • infringe any copyright, database rights, trade mark or other intellectual property right or other right of any other person;
  • be likely to deceive any person;
  • be made in breach of any legal duty owed to a third party such as a contractual duty or obligation of confidentiality;
  • be likely to harass, upset, embarrass, alarm or annoy any other person;
  • be likely to disrupt our service in any way;
  • give the impression it emanates from us where this is not the case;
  • advocate, promote or assist any unlawful act, for example copyright, trade mark infringement, or computer misuse.

Further guidance about registering as a user and submitting content, including rules for buying and selling items on these discussion boards can be found in our full terms and conditions.

Reporting inappropriate content

If you believe that a post or conversation breaks RNIB’s content standards, please report it by using the “Report this post” link which is on every discussion and comment.
Moderators will review reported content and remove it if it is found to break the guidelines outlined above.

Lacking confidence?

If you're not too confident using your computer, the internet, or your access technology then try reading our Technology section for some advice and to learn a bit more. You might also like to check out our TechKnowMore blog designed to help people of all ages and abilities.

And if you’re still after a bit more support, our Technology Support Squad is happy to help. The Technology Support Squad is a free national service that can set up, fix problems with and help you use your technology. Call the Technology Support Squad on 0303 123 9999 or email us [email protected].