The experiences of PIP for people with sensory loss

Post date: 
Wednesday, 15 March 2017

Research exploring the experiences of Personal Independence Payment (PIP) for people with sensory loss highlights concerns over accessibility.

On Monday 6th March, leading sensory loss charities we joined with Thomas Pocklington Trust and Sense to host an event in the House of Parliament to launch our report entitled “Experiences of Personal Independence Payment (PIP) for People with Sensory Loss”.

The report was produced by the three charities in partnership with NatCen, Britain's leading independent social research institute. The report highlights the experiences of people living with sensory loss, in navigating the PIP process. While it revealed that people with sensory loss eventually received a positive financial outcome following the switch to PIP from Disability Living Allowance, it also highlighted that the journey through the process for people living with sensory loss was overwhelmingly negative.  Issues with the accessibility of the ‘one size fits all’ approach were brought to light, along with a “confusing” PIP2 claim form and a troublesome experience in the face-to-face assessment, most notably a lack of sensitivity from assessors.

The launch event was attended by MPs, representatives of the Department for Work and Pensions (DWP) and key stakeholders from across the sector. The event was sponsored by Nusrat Ghani MP, chair of the APPG on Eye Health and Visual Impairment

The report has a series of recommendations and urges DWP to work with Thomas Pocklington Trust, Sense and RNIB to promptly address key concerns and ensure that all PIP applicants, including people with sensory loss, have a positive and straight forward experience.

Go to the full report and key findings

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