Banks and banking

Bank accounts are secure places to keep your money but opening or using a bank account can be a daunting experience.

Managing your account can be made much easier if small adjustments are made by providers, for example being issued bank statements in your preferred format or having talking cash machines.

This section covers:

  • banking in branch and at the ATM
  • banking online and by phone
  • what to do if you're receiving poor customer service