Title: The role of the eye clinic liaison officer, 2009
Author(s): Ahalya Subramanian, Miriam Conway and Hanna Gillespie-Gallery; Publisher: RNIB; Year of publication: 2011
This study was conducted in 2009 and many of the findings are now superseded by more recent research and developments in good practice and quality standards. It is important to retain a record of the evidence base however users are asked to refer to the ECLO Quality Framework, Good Practice Guidance and impact research for a more current picture of the role of Eye Clinic Liaison Officers.
The need for information and support at the time of diagnosis has long been recognised (Rees et al., 2010; Evans et al., 2007) and although patchy has been undertaken informally by a range of individuals from ophthalmic nurses, local society's workers and unpaid volunteers. A number of roles have evolved to provide this support and onward referrals to other agencies such as social services including that of the qualified Eye Clinic Liaison Officer (ECLO). In 2009 RNIB commissioned researchers at City University London to conduct the first evaluation of the ECLO role. The aim of the project was to assess the: