Support 4 Sight is a "Queen’s Award for Voluntary Services" winning charity based in West and Mid Essex that assists people with sight loss, along with their carers and families. Their expert staff and trained volunteers provide services to over 7000 people every year, helping them to come to terms with losing their sight and helping them to learn to cope with the issues people face when living with sight loss.
At the start of the coronavirus pandemic in 2020 Support 4 Sight realised that they would have to adapt their ways of communicating with members and to deliver their services in a different way.
In August 2020 they got in touch with Mohammed Atif, one of RNIB’s Technology Coordinators in London, and together they mapped out a training plan to help the Support 4 Sight assistive technology team grow their knowledge and enhance their own confidence.
All the RNIB sessions to the Support 4 Sight team were delivered remotely using Zoom, with Mohammed advising Support 4 Sight staff and volunteers about different accessible devices available on the high street, as well as broadband, reading, mobility and useful mobile apps that can assist someone with sight loss to live independently. Over three sessions Mohammed provided advice to the Support 4 Sight team and explored different ways to help people remotely.
Since August Support 4 Sight have delivered more than 20 remote support sessions to their clients. They are in regular conversation about new technologies and new ways of supporting blind and partially sighted people to be active on digital platforms.
"Technology changes really quickly and to have the most up-to-date knowledge helps us provide our clients with the best advice possible. Mohammed is very knowledgeable and has excellent training skills. Working with him has helped us, as an organisation, feel better skilled and equipped to support our clients.” Zsuzsanna Hybel, Employment Manager, Support 4 Sight