Online Today – helping people with sensory loss to get online

Technology can make life easier when you have sight or hearing problems, but knowing where to start isn't always easy.

We're helping people with sensory loss gain and develop skills that allow them to use technology and the internet with confidence. So whether you need help with using your smartphone, setting up social media accounts, or simply browsing the internet – we're here to make sure you're getting the most out of it!

How we'll help

We're providing support in a number of ways, from home visits to one to one and group sessions, as well as nationwide workshops and events. After talking through your needs, our team of staff and volunteers will be on hand to give you the best support and advice, which could include the following:

  • Setting up your email and social media accounts, like Gmail, Twitter and Facebook
  • Helping you to chat online using Skype
  • Showing you how to use your Tablet or eReader such as an iPad and Kindle
  • Support with setting up and using your iPhone or other smartphone
  • Showing you how to pay your bills and shop online
  • Helping you to use a GPS navigation system

Kelly Gallagher introduces Online Today

Paralympic skier Kelly Gallagher explains why she's helping us launch Online Today

Need help setting up your device?

We've all been there, you've returned home excited about trying your new device or service, and it doesn't seem to work as you expected. Don't worry, we have a dedicated team that can help you.

RNIB's Technology Support Squad (TSS) is a free national service that can set up, fix issues with, and help you use your device.

Get in touch for help with:

  • changing your watch battery
  • tuning in your digital radio
  • setting up audio description on your TV
  • setting up a new computer, laptop or printer
  • setting up your internet connection
  • installing software such as Microsoft Office or JAWS

This is only a handful of the many ways that our volunteers can help you. Call our Helpline on 0303 123 9999 or email us on for more information.


Online Today events near you

We have lots of events taking place throughout the year across the UK. Use our event search to find an event near you.

Events near you

Online Today

If you need help getting online or have an issue with your device, get in touch today. No problem is too small for us!

Get in touch today!

The one to one support through Online Today is fantastic – you can just bring along what you want to learn. I discovered I can see emails much easier and quicker on the iPad than the computer so I learnt how to set these up on my ipad and iphone and can now email my son in South Africa!

I also have difficulty typing in passwords or card payment figures so I learnt about apps to do things like top up my electricity from home. These are now set up on my phone and make things a lot easier.

Olga Mokgayna, 64, from Belfast.