It is not uncommon for blind and partially sighted people to experience situations where they are refused access to a restaurant or a hotel with their guide dog, or are given inaccessible information by their bank.
If you believe that you've been treated unfairly because of your sight loss, then you can challenge the service provider using the Equality Act 2010.
The first step is always to make a complaint to the service provider.
RNIB and the Guide Dogs for the Blind Association have produced an Equality Act Toolkit which includes information about your rights under the Act, as well as details of the most effective way to challenge discrimination where you have been refused access to a service because you have a guide dog:
For people in Northern Ireland, the Disability Discrimination Act applies:
Remember, no matter what your query our Helpline team are ready to help. If you need detailed information or advice about challenging discrimination, our Helpline team may refer you on to our Legal Rights team. Call