Seven ways the RNIB Info Line can answer your sight loss questions

Post date: 
Tuesday, 21 February 2017
image of a telephone in RNIB teal colour

Have you ever wished you could hear the answers to the most frequently asked questions about sight loss, at your own pace and in a simple, audio-led format?

Yes, screen readers have opened up a whole new digital world for blind and partially sighted people, but sometimes it’s nice to be able to access real, spoken information without having to wait in line for an advisor or spend a long time explaining what you’re looking for.

Enter the RNIB Info Line; a recorded information service created for people wanting to know more about sight loss, by those who have been through it. You simply call 0203 432 1488 and follow the instructions. If you decide you do want to talk an advisor, you can easily connect to the RNIB Helpline by pressing star 1.

Calling the Info Line gives you a brand new way to listen to our most useful publications. We’ve outlined seven ways that you can make the most of the RNIB Info Line

1. Get easy access to the questions people who have been through sight loss wish they had asked

We know it’s daunting when you’re first diagnosed, or told that you may start losing your sight in the future. Our audio guide Sight Loss: What We Needed to Know includes:

  • The emotional impact of living with sight loss
  • Where to go for help
  • Benefits and rights
  • The sight loss pathway
  • Useful hints and tips

2. Understand more about eye conditions 

The Understanding Sight Loss series gives information on the most common ones, including:

  • Macular degeneration
  • Retinitis Pigmentosa
  • Nystagmus
  • Diabetic eye conditions
  • Glaucoma
  • Charles Bonnet Syndrome

3. Get connected with a wider, stronger network of people affected by sight loss

If you don’t know much about RNIB Connect, or still haven’t signed up, you can listen to some of our publications, discover what’s going on, and ways you can get involved. Your options so far are:

4. Test out audio magazines with the RNIB Newsagent

We’ve uploaded a taster of nine magazine titles so you can see for yourself how easily you can enjoy free audio magazines  if you're under the age of 16. 

5. Find the best help, specific to your needs

We wanted to help put you in touch with other organisations who offer support to people with sight loss. Choose this option to learn more about useful organisations in the sight loss sector, or other areas of RNIB you might not know about.

6. Make sure you’ve got the best tools for the job

For ease of access it’s recommended that 0203 432 1488 is added to your phone’s memory. Comfortable listening is best achieved by using the phone in hands free, and using an accessible, big button phone.

7. That all sounds great, but how do I use it?

There is a dedicated option to tell you more about how to make the best use of the service, advice on equipment, and the legal terms and conditions.

Here are some instructions to get you started:

  • Press star 1 -  connect to Helpline
  • Press hash - plays help menu

Reading Controls

  • Press 1 - Skip back 30 seconds
  • Press 3 - Skip forward 30 seconds
  • Press 4 - Skip back 3 minutes
  • Press 5 - Pauses reading
  • Press 6 - Skip forward 3 minutes
  • Press 7 - Previous track
  • Press 9 - Next track  
  • Press star then star again - Returns listener to menu

Hearing loss

We understand that for those of you with dual sensory loss there may be difficulties using the phone service. The following advice may be helpful:

  • Consider your volume - can you turn it up?
  • Would headphones make it easier? 
  • Is there a phone that's compatible with hearing aids?
  • Would a loop system or similar listening device help?
  • Would alternative methods of audio delivery help i.e. USB or CD?
  • Do you need to speak to the helpline to discuss your specific needs?

Call Charge

Standard national rate call charges apply. Costs will vary. For most calling in weekend and evening calls will be at no additional   charges during the evening or weekends.  Please remember to seek advice from their telecom provider to ensure best possible value.

At 59 minutes you will be played a warning message and the call terminated at 59 minutes to prevent incurring any charges. You will be returned to the point of last listening on dialling back in, as long as you have not withheld your number.

Best of Connect