Food Shop - a trial shopping service with support for people with sight loss

Food Shop is a food delivery service from leading wholesaler Brakes with customer service support specifically for blind and partially sighted shoppers.

A box of different vegetables which are available as part of Food Shop

During the coronavirus outbreak, RNIB has heard from a large number of blind and partially sighted people who are finding it challenging to access their food shopping in-store and, in particular, securing on-line delivery slots.  

We recognise these concerns need to be addressed and are working with UK supermarkets to highlight these challenges and provide solutions.

Brakes, one of the country’s largest providers of food to restaurants, pubs, schools and more, has provided one option with the trial of a food delivery service called Food Shop, with customer service and support tailored to the needs of blind and partially sighted people.  

Brakes is running Food Shop and is managing all of its customer service. Shopping can be ordered online.

After a successful trial in Essex and Hertfordshire, Brakes has expanded its service to other locations in the UK. Its service covers areas where an estimated 90% of the UK population reside.

How does it work?

You can get a range of food and essential items delivered straight to your door. Simply choose the products you’d like to order from the product list (PDF), or online.

Next, you can order via the Brakes' web site. Brakes will deliver on your agreed delivery day and follow social distancing rules.

You may want to make a list of your required items ahead of your call.

Customer criteria

There is a minimum spend of £75, including delivery costs.