Eye Clinic Support Service, Scotland

Every day in Scotland, ten people begin to lose their sight – but only one in six will be offered support.

Without support people may lose confidence and find it difficult to cope, leading to isolation.

Our services offer support for those living with sight loss:

  • emotional support
  • support and information for you, family, friends and carers
  • information on eye conditions and good eye health
  • referrals to other services
  • Information on certification and registration

Where our Eye Clinic Liaison Officer (ECLO) services operate

Services across Scotland are delivered by a range of providers and may also be known as Patient Support Services or Hospital Information Services.

All our Eye Clinic Liaison Officers are qualified and experienced, offering support delivered to recognised UK and an agreed quality framework. Below is a list of the services available in Scotland (alphabetical by health board area):

Ayrshire and Arran – RNIB Scotland Eye Clinic Support Service

Ayr Hospital Ayr and Crosshouse Hospital, Kilmarnock.

Gail Ivory, tel 07554 110 883 (Monday-Thursday), [email protected].

Imran Akhtar, tel 07900 160 532 (Wednesday-Friday), [email protected]


Borders – RNIB Scotland Eye Clinic Support Service

Borders General Hospital – Tuesdays and Wednesdays subject to clinic timetables and at other venues across the region.

Alison Paton-Day, tel 07771 940 387 (Monday-Thursday), a[email protected]


Dumfries and Galloway – NHS service

Dumfries & Galloway Royal Infirmary, and Dumfries and Galloway Community Hospital, Stranraer.

Debbie Thompson, tel 01387 241421 (Monday-Friday), [email protected]

*Please note this service is not routinely available at all clinics and it is advisable to call ahead if support is required.


Fife – RNIB Scotland Eye Clinic Support Service

Victoria Hospital, Kirkcaldy, and Queen Margaret Hospital, Dunfermline.

Jane Mackay, tel 07701295128 (Tuesday-Thursday), [email protected].


Forth Valley – RNIB Scotland Eye Clinic Support Service in partnership with NHS Forth Valley

Falkirk Community Hospital, Falkirk.

Hazel Muldoon, tel 07824 609 455 (Monday and Thursday), [email protected].


Greater Glasgow and Clyde – Visibility Patient Support Service

Gartnavel General Hospital, Glasgow.

Patient Support Service Room 8, tel 0141 211 6753 (Monday-Friday), [email protected].

Royal Alexandra Hospital, Paisley.

Patient Support Service, tel 0141 332 4632 (Monday-Friday), [email protected]


Grampian – RNIB Scotland Eye Clinic Support Service and partnership service with North East Sensory Services.

Aberdeenshire – RNIB Scotland Eye Clinic Support Service,

various community hospitals and other community venues within Aberdeenshire.

Rhona Lewsey, 07713 306 232 (Tuesday-Thursday), [email protected].


Aberdeen city – North East Sensory Services Hospital Information Service

Aberdeen Royal Infirmary, Foresterhill, Aberdeen.

Eddie Carroll, tel 0845 27 12345 (Monday and Tuesday, 9am-4.45pm, and Wednesday-Friday, 9am-1pm), [email protected].


Highlands – RNIB Scotland Eye Clinic Support Service

Raigmore Hospital, Inverness.

Janet Syer, tel 0790 847 3046 (Monday, Tuesday and Wednesday, 10.30-5pm), [email protected].


Lanarkshire – RNIB Scotland partnership service with Visibility Patient Support Service

Hairmyres Hospital, East Kilbride, and Wishaw General Hospital, Craigneuk area of Wishaw.

Patient Support Service, tel 0141 332 4632 (Monday-Friday), [email protected].


Lothian – RNIB Scotland Eye Clinic Support Service

Princess Alexandra Eye Pavilion, Edinburgh.

Jo Hill, tel 07796 335 877 (Monday-Thursday), [email protected]

Elaine Renouf, tel 07710 069 222 (Tuesday-Friday), [email protected]



No service at present.


Shetland Islands – RNIB Scotland Eye Clinic Support Service in partnership with Shetland Island Council

Gilbert Bain Hospital, Lerwick and community locations across Shetland.

Hannah Bateson, tel 01595 745 900 (Monday-Friday), [email protected].


Tayside – RNIB Scotland Eye Clinic Support Service

Ninewells Hospital, covering Tayside (Angus, Dundee, Perth and Kinross)

Nina  McIntosh, tel 07468 710 900 (Monday-Friday), [email protected].


Western Isles – RNIB Scotland Eye Clinic Support Service in partnership with Sight Action

Western Isles Hospital, Stornoway and other community locations within Western Isles.

Isabel Murray, tel 01851 701787 (Monday-Friday, 10am-2pm) [email protected].

Vision Support Services for Children, Young People and Families

Imagine what it must be like to be a child or a young person hearing the news that you have sight loss. Imagine what it must be like to be a parent.

Our services also offer children with sight loss and their families vital emotional and practical support across Scotland. Our Paediatric Vision Support Officers provide an essential link between diagnosis and support in the community.

Our Paediatric Vision Support Officers operate across Scotland and can be contacted Monday to Friday:

Jacqueline Clougherty, tel 07711 188 357, [email protected].

For further information, read our 'Vision Support Services for Children and Young People' booklet:

Vision Support Services for Complex Needs

RNIB has a team of Vision Support Officers who specialise in complex needs. This team help individuals to access primary optometric health and social care services as well as offering emotional and practical support for:

  • Learning disabilities and sight loss
  • Dementia and sight loss
  • Stroke and sight loss
  • Autism and sight loss

Vision Support Services complex needs offer:

  • Assessment of how the person uses their vision in everyday life
  • Training to carers and professionals
  • Advice, information and signposting to other services
  • A personalised vision passport to influence support plans
  • Emotional and practical support
  • Support to access community or hospital eye care services

Vision Support complex needs services are available in:

Ayrshire and Arran

Gail Ivory, tel 07554 110 883 (Monday-Thursday), [email protected].


Linda Cruickshank, tel 01592 646015 (Tuesday-Thursday), [email protected].

Children - Linda Mitchell, tel 01592 646015 (Monday-Wednesday), [email protected].


Joanne Dick, tel 07887 958 499 (Monday-Friday) [email protected].