Time to Talk service evaluation

Title: Time to Talk service evaluation; Author: Dr Gina Floyd, RNIB; Publisher: RNIB; Year of publication: 2016
Date posted: 13 October 2016


This report is an evaluation of the Cabinet Office and NESTA funded Time to Talk telephone peer-support service. With a view to testing the success of our many telephone peer-support services, RNIB co-produced a series of telephone group sessions for older people living with sight loss; 1,027 people with sight loss took part in the sessions and 4,108 hours of peer-support contact were delivered by staff and volunteers. The research took place between November 2014 and March 2016 and provides the first RNIB produced evidence of the efficacy of peer support services using validated evaluation measures.

Key Findings

  • Wellbeing of Time to Talk participants increased in all areas. People feel inspired by hearing other people’s attitudes and experiences, this leads to an increase in people’s levels of confidence and the ability to seek further support.
  • Sharing tips, experiences, and coping mechanisms with each other is one of the key successes of the project. People now feel more able to share and help others.
  • People are more knowledgeable about the services and support available to help them live with sight loss. They feel empowered to identify their own needs and to act on seeking support.

Related resources

To read about how the use of validated evaluation measures in this research have helped to convice commisioners of the benefits of peer support services in our Expert series blog by Gina Floyd, visit www.rnib.org.uk/timetotalkblog

To learn more about the Time to Talk service visit www.rnib.org.uk/time-to-talk

To read more about NESTA's standards of evidence and their analysis of RNIB's evaluation visit www.nesta.org.uk/royal-national-institute-blind-rnib