Royal National Institute of Blind People (RNIB) is a charity offering practical and emotional support to anyone in the UK living with sight loss.
We understand that if you are losing or have lost your sight, this can be an anxious and emotional time for you and those around you. Whether you are just starting to experience problems with your sight or have been living with sight loss for some time, we are here for you.
Our Helpline is your direct line to the support, advice and products you need. Our friendly team is there to:
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give you free information about your eye condition and available treatments
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let you know about any financial benefits and discounts that you could be entitled to
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advise you of the support available in your local area and beyond, both from RNIB and other organisations
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recommend everyday products that can help make life easier, available from our online shop and other centres
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suggest ways you can continue to enjoy your hobbies and leisure time
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help you join and use our library service of over 40,000 titles in braille, Moon, giant print and audio
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provide the opportunity to speak with a trained counsellor for emotional support
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or simply to offer a listening ear.
Our specialist advice workers will spend time with you over the phone, making sure the support they give is right for you. We'll call you back a few weeks later to find out how you're getting on and what else we can do to help.
Contact us
Whatever your enquiry, our Helpline team are only a call away.
We are ready to answer your call Monday to Friday 8.45am to 6pm and Saturday 9am to 4pm. Outside these times leave us a message and we'll get back to you as soon as possible.
Calls cost no more than a standard rate call to an 01 or 02 number, and count towards any inclusive minutes in the same way as 01 and 02 calls. The price of calls varies between different providers, including between landline and mobile companies, so check with your provider if you are unsure.