RNIB is committed to safeguarding everyone who uses our services or comes into contact with us.
Sources of safeguarding advice
If you are responding to an emergency, contact emergency services by dialling 999.
If you are concerned that a child may be experiencing or is likely to experience abuse or neglect, and they are not in immediate danger, contact NSPCC on 0800 800 5000 and share your concern.
If you are concerned that an adult may be experiencing or is likely to experience abuse or neglect, and they are not in immediate danger, contact your Local Authority – Adult Social Care and take advice. You can locate the relevant contact details from your local authority's website.
‘Keeping our customers safe’. This leaflet is for our customers and contains information on how to get help if either yourself or someone you know may be at risk or experiencing abuse or harm, and has information on RNIB’s approach to safeguarding.
If you are living with sight loss and you need advice, please contact the RNIB Helpline on 0303 123 9999.
If the Helpline is closed and you need help, visit the following links on Sight Advice FAQ:
- For accessing food or medicine during the COVID-19 pandemic.
- For information relating to emotional support services.
- For information relating to independent living, money or benefits, employment, and sight loss related support for children and families.
RNIB safeguarding policies
The following links lead to our policies for safeguarding children and adults.
There are two documents, which were updated in August 2023: