Personal data, or personal information, means any information about an individual from which that person can be identified:
- Your name
- Your contact details, including postal address, telephone number, email address
- Your date of birth
- Your age, gender and/or your preferred salutation
- Information about your health, where this is relevant to our support, including your eye condition and/or other diagnosed health conditions
- Your GP or eye hospital address and the name of your consultant to provide support or advice
- Your education, where this is relevant to our support
- Employment history where this is relevant to our support, such as where we provide training or assistance with your employment or education to you or your organisation
- Your living arrangements, if relevant to our support, such as assisting with processing benefits claims or providing advice
- Whether you are a caregiver if relevant to our support
- Power of attorney where applicable
- Financial information you provide where you make a payment, such as bank details or credit/debit card details
- Information as to whether you’re a taxpayer to enable us to claim Gift aid
- Your affiliation with other charities
- Information about your computer/mobile device and your visits to and use of this website: please see our Cookie information
- Any other personal information you provide us.
Certain types of personal information are in a special category under data protection laws, as they are more sensitive. Examples of this type of sensitive data would be information about health or ethnicity.
We only collect this type of information when there is a clear reason for us to do so. For example, we may ask for health information, if this is to assist you with the service we provide you or to make sure we meet your specific needs.
Wherever it is practical for us to do so, we will make clear why we are collecting this type of information and how it will be used.
We may ask you about criminal history/convictions, religious/philosophical beliefs, sexual orientation/gender identity, race or ethnicity, or health information when you contact us for assistance with social security, community care law or your rights under the Equality Act relating to goods, services and employment. We may also ask for this information to make sure that our own service delivery complies with the Equality Act.
In order to ensure we are accountable in terms of regulatory compliance and risks, we may collect criminal information and/or generate criminal information by investigating allegations of fraud, theft, bribery or money laundry. Information we may collect or process includes:
- Personal data of victims and witnesses of crime
- Personal data of the accused individual
- You agreed to be a trustee and we need to complete funding applications
- You agreed to assist us with our campaigns by providing us stories on your sight journey
- You have expressed interest in the opportunities we find for blind and partially sighted people to sit on boards or panels in order to represent the blind and partially sighted community
- You agree to participate in our radio show.
Health information may be collected when:
- You have agreed to participate in the testing phase of our projects, in order to ensure our internal and external customers provide accessible websites, systems and products
- To assist you with your specific need which may include keeping you in employment, counselling, support, joining a befriending group, providing you with the right skillset to use your technology, attending an event and providing you services commissioned by the NHS, such as low vision and eye clinic support services
- You participate in our surveys, in order to ensure we are delivering the best service possible
- You attend our events, to ensure we meet your dietary and accessibility requirements.