Benefits appeals

If you have been turned down by the Department for Work and Pensions (DWP) for a benefit you applied for, or been awarded less than you had hoped for, you can dispute the decision

Find out how you can challenge a decision on your claim for Disability Living Allowance (DLA), Personal Independence Payment (PIP), Attendance Allowance and Universal Credit.

How you appeal depends on when the DWP made their decision

There are two different routes to challenging a decision made by the DWP depending on when the decision was made: one for decisions made before 28 October 2013 and one for decisions made after that date. Please note that if you are challenging a decision on your Personal Independence Payment (PIP) or Universal Credit claim, you will need to follow the appeal process for claims made after 28 October 2013, even if yours was made before this date.

Challenging a decision made before 28 October 2013

If you are disputing a decision made by the DWP before 28 October 2013 you can choose one of three next steps.

You can:

  1. Ask the DWP to explain their decision. They will write to you with a statement of their reasons of how they came to their decision. You can then use this to decide whether to take further action.
  2. Ask the DWP for a reconsideration of their decision. Your claim will be passed to another DWP Decision Maker who will look at your claim again and consider any additional evidence.
  3. Apply for an appeal by completing a GL24 appeal form and sending it to the DWP. An appeal involves a review by the DWP and then an independent review by HM Courts and Tribunals Service (HMCTS) if necessary.

Whichever option you choose, you must take action within one month from the date of the DWP's decision. You should also put together as much supporting evidence as you can to demonstrate your entitlement. This might include information on your sight loss, medical evidence, a diary of your daily routine and proof of your registration. Our factsheet has more information on what supporting evidence you should collate and when.

Getting help with your appeal

Appealing a decision on your benefit claim can involve a lot of work, including collating together extra evidence and preparing for a hearing. Also, if HMCTS believe that you were in fact awarded more than you are entitled to, your benefit may actually be reduced. Because of this, we recommend you be as prepared and informed as possible. Our factsheets contain more information, but you can also discuss your case with a specialist advice service, such as our Legal Rights Service. Call our Helpline on 0303 123 9999 or email helpline@rnib.org.uk.

Please note, we are only able to give advice on benefits to blind and partially sighted people and their carers or dependents.