Our counselling team are here for you

If you are finding it hard to come to terms with feelings about sight loss, our trained counsellors are here to listen and offer support. Just contact us through the Helpline on 0303 123 9999 from Monday to Friday 8.45am to 5.30pm.

Who are we?

Our Sight Loss Counselling Team is a group of telephone and online counsellors. Our service is accredited by the British Association for Counselling & Psychotherapy (BACP) and is completely confidential.

What can we offer?

We give you time to talk about your situation and how you are feeling. We will help you identify what you need and the best way to get it. Counselling offers the opportunity to work through some of your feelings as well as gaining support. We offer one-to-one telephone counselling and online counselling where you can self refer. We also offer telephone support groups facilitated by a counsellor, where you can explore your feelings around sight loss in a small group of people who are going through similar circumstances. 

Is everything confidential?

Our service is completely confidential. This means that what you say to us will remain within our team and will not be passed on to anyone else without your consent. The only exception would be if we had very serious concerns about your safety or that of others. In such exceptional circumstances we would discuss this with you and encourage you to seek emergency support.

As an organisational member of BACP we are bound by its ethical framework for good practice in counselling. We also comply with the Data Protection Act.

What happens after I get in touch?

With online counselling we will send you an email back in the next few days to start the process. With telephone counselling one of the team will usually phone you within a week (although it might take longer at busy times) to book an initial assessment, giving you the chance to talk about your situation and to explore what further support could be helpful. Any further sessions will be arranged at a convenient time to you.

We do not charge for sessions or calls.

Further Information

Our Someone to talk to booklet provides information on our counselling services. 

Action for Blind People services

Liverpool Counselling Service

For people living in Merseyside, our “Face to face” Counsellors offers exactly that, a face to face counselling service. Sessions are run in central Liverpool or Huyton. You can contact the Liverpool team to find out more.

Living With Sight Loss courses

Throughout the year, Action for Blind People run a number of “Living With Sight Loss” courses around the country.  One aspect of these courses is a session which looks at the emotional impact of sight loss and tells you about what support there might be local to you. Contact your local Action Team for details of upcoming courses in your area.

Karen's story

Karen has Multiple Sclerosis and was registered blind many years ago. She got in touch with us to talk about how she was feeling.

She was feeling very low and frustrated, particularly about problems with getting adequate support for her needs. When Karen first spoke to a counsellor, she felt isolated and lacking in confidence. Although she had asked for help in the past, she received some negative responses and felt very alone. This is her story:

"At first I wasn't too sure of talking about my feelings, but from the first session I was put at ease and I found it really helpful. It was good to be able to talk to someone outside my family who understands losing your sight, but also took everything else that was going on in my life into account. He (the counsellor) understood and believed me when I told him how I was struggling, and I learnt to take things one day at a time."

Karen had eight sessions with a counsellor and used them to talk about how she was feeling, and to explore ways of getting more support in her life. By the time the sessions ended she found that her confidence was growing and that she was feeling more positive.

"Having emotional support has helped me enormously, I was really struggling before. I now go to MS Society meetings every month and that really helps me. I go to a computer class as well. It's really difficult, but I have to keep trying. I am more confident and I know I can get help if I need it in the future. I would recommend this kind of help to anyone who is losing their sight."

Contact us

Call our Helpline on 0303 123 9999 or email helpline@rnib.org.uk and ask to be referred to the Sight Loss Counselling Team. You can contact us through Type Talk in the same way.

We are ready to answer your call Monday to Friday 8.45am to 5.30pm.