Our Sight Loss Counselling Team is a small group of telephone and online counsellors. Our service is accredited by the British Association for Counselling & Psychotherapy (BACP) and is completely confidential.
We give you time to talk about your situation and how you are feeling. We will help you identify what you need and the best way to get it. Counselling offers the opportunity to work through some of your feelings as well as gaining support. We offer one-to-one telephone counselling and online counselling where you can self refer.
Our service is completely confidential. This means that what you say to us will remain within our team and will not be passed on to anyone else without your consent. The only exception would be if we had very serious concerns about your safety or that of others. In such exceptional circumstances we would discuss this with you and encourage you to seek emergency support.
As an organisational member of BACP we are bound by its ethical framework for good practice in counselling. We also comply with the Data Protection Act.
With online counselling we will send you an email back in the next few days to start the process. With telephone counselling one of the team will usually phone you within an week (although it might take longer at busy times) to book an initial assessment, giving you the chance to talk about your situation and to explore what further support could be helpful. Any further sessions will be arranged at a convenient time to you.
We do not charge for sessions or calls.
Karen has Multiple Sclerosis and was registered blind many years ago. She got in touch with us to talk about how she was feeling.
She was feeling very low and frustrated, particularly about problems with getting adequate support for her needs. When Karen first spoke to a counsellor, she felt isolated and lacking in confidence. Although she had asked for help in the past, she received some negative responses and felt very alone. This is her story:
"At first I wasn't too sure of talking about my feelings, but from the first session I was put at ease and I found it really helpful. It was good to be able to talk to someone outside my family who understands losing your sight, but also took everything else that was going on in my life into account. He (the counsellor) understood and believed me when I told him how I was struggling, and I learnt to take things one day at a time."
Karen had eight sessions with a counsellor and used them to talk about how she was feeling, and to explore ways of getting more support in her life. By the time the sessions ended she found that her confidence was growing and that she was feeling more positive.
"Having emotional support has helped me enormously, I was really struggling before. I now go to MS Society meetings every month and that really helps me. I go to a computer class as well. It's really difficult, but I have to keep trying. I am more confident and I know I can get help if I need it in the future. I would recommend this kind of help to anyone who is losing their sight."
Call our Helpline on 0303 123 9999 or email firstname.lastname@example.org and ask to be referred to the Sight Loss Counselling Team. You can contact us through Type Talk in the same way.
We are ready to answer your call Monday to Friday 8.45am to 5.30pm.