We want to give all our customers a high quality service, and we want you to tell us when we get it right or wrong so that we continue to improve.
Our customer charter tells you how we will offer you excellent service. We promise to:
We know we don’t always get things right. We want to do things better but we need your help. Please tell us when you think we've done well, or when we've failed to live up to our promises. We will listen to your comments and learn from our mistakes.
If you tell us something is wrong we will follow our complaints procedure and:
Our Helpline is your direct line to the support, advice, and products you need to face the future with confidence. If you or someone you know has a sight problem, our specialist advice workers can help.Contact us