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FAQs – Connect Voices Tracker survey

Answers to frequently asked questions about the Connect Voices Tracker Survey

Our Connect Voices Tracker survey is a way of putting blind and partially sighted people at the centre of the work RNIB does, helping to shape and direct its activities on a regular basis.

Below is a list of Frequently Asked Questions (FAQs) about the survey and its associated survey panel, which you can join with this online form, or by ringing our Helpline on 0303 123 9999.

Who can get involved?

Anyone who is 16 or over and affected by sight loss can part. You can sign up using your email address, or if you would prefer to complete the survey over the phone, please ring our Helpline on 0303 123 9999.

Do I need to be registered as blind or partially sighted to join the survey panel?

No, we want to hear from everyone, so anyone with sight loss will be welcomed on to the panel.

Why get involved?

This is a special opportunity and represents a significant development in our approach to putting the voice of people with sight loss at the centre of what we do, helping to shape and direct our work on an ongoing basis.

We will use what people tell us to help identify the key challenges blind and partially sighted people are experiencing, to improve the support we provide and direct work to influence society on issues that really matter to blind and partially sighted people.

How long do the surveys take?

Each survey should take between 10 and 20 minutes to complete.

By joining the survey panel, you can take part in as many or as few Connect Voices Tracker surveys as you want throughout the year.

Is the survey accessible?

For those completing online, the survey has been produced in Survey Monkey and the sign-up form in Microsoft Forms. Both have been tested and should be fully accessible and compatible with access technology such as screen readers. It you have any issues we welcome feedback at [email protected].

How will you use my data?

Your personal details (name, and either email or phone number) will be stored on RNIB’s internal systems and we will only use them to contact you about this survey. We are committed to protecting your privacy and want to assure you that your personal information is safe with us. For more information, please read our privacy policy. All of the results from the surveys will be anonymised.

What if I don’t personally have sight loss, but have an interest in sight loss services, for example as a professional, parent or carer?

We want to hear your views too, but this panel is aimed only at those people with direct experience of sight loss. For more information about how you could share your views in different ways please email [email protected].

How can I leave the panel?

You can cancel membership at any time by emailing [email protected].

Who can I contact if I have a query about the survey?

If you have a query about the survey, please get in touch with us at [email protected].

For all other queries, our Helpline has advice and information to help you face the future with confidence. Call us on 0303 123 9999 (8am-8pm weekdays).