RNIB Helpline

We're here for you with advice and information to help you face the future with confidence.

Get in touch with us on 0303 123 9999, or email [email protected]. You can also ask us a question using our contact form.

Our opening hours over the festive period are: 

  • Thursday 24 December: 8am-2pm
  • Friday 25 to Monday 28 December: Closed
  • Tuesday 29 December: 9am-5pm
  • Wednesday 30 December: 9am-5pm
  • Thursday 31 December: 8am-4pm 
  • Friday 1 January: Closed
  • Saturday 2 January: 9am-1pm

Calls to our Helpline cost no more than a standard rate call to 01 or 02 numbers and count towards any inclusive minutes in the same way as 01 and 02 calls. The price of calls varies between different service providers, including between landline and mobile companies. Please note that we record all our calls for training and quality purposes. All calls are treated in confidence.

We can arrange for interpreting services over the phone, quickly in over 200 languages, so please don’t hesitate in reaching out to us even if English isn’t your first language.

Text relay service

If you have hearing loss, speech difficulties or are Deafblind, you may find it easier to contact our Helpline using a text relay service called Relay UK. It can read aloud your written responses or type your spoken responses.

You can access the Relay UK service via an app on your a smartphone or tablet, or through a Textphone (also known as a Minicom or Uniphone).

If you’d like to contact our Helpline using a Textphone, please call 18001 0303 123 9999.


RNIB Info Line – Information that talks

If you would like to hear helpful information on sight loss when our Helpline is closed, call the RNIB Info Line on 0203 432 1488 at any time of the day. It's a recorded information service created for people wanting to know more about sight loss. With our Info Line, you can access spoken information without having to wait in line for an adviser.


Sight Loss Advice Service

Our Sight Loss Advice Service can answer queries on a wide range of topics ranging from your eye condition, living with sight loss, benefits, education and much more.

Reading Services

Enjoy Talking Books by digital download and DAISY CD. Borrow books and learning resources for adults and children in braille or giant print, from the largest library of its kind in the UK. 

Online Shop

Our Online Shop has a great range of useful and practical items that help you stay independent and in control of your life.