RNIB Helpline

Please note the following special opening hours over the Christmas period:

  • Tuesday 24 December – 8am to 2pm
  • Wednesday 25 to Thursday 26 December – closed
  • Friday 27 December – 9am to 5pm
  • Saturday 28 December – 9am to 1pm
  • Sunday 29 December – closed
  • Monday 30 December – 9am to 5pm
  • Tuesday 31 December – 8am to 4pm
  • Wednesday 1 January – closed

You can also email [email protected] or ask us a question using our contact form.

If you would like to hear helpful information on sight loss when our Helpline is closed, try the RNIB Info Line.

RNIB Info Line – Information that talks

The RNIB Info Line is a recorded information service created for people wanting to know more about sight loss. With our Info Line, you can access spoken information without having to wait in line for an adviser. 

Call 0203 432 1488 at any time of the day to listen to recorded information which includes information on eye conditions and podcasts from our Connect Community.

Explore our services

Expert advice

Our Sight Loss Advice Service can answer queries on a wide range of topics ranging from benefits to education to so much more.

Eye health

Understand more about your eye condition and how it can be managed with informed help from our Eye Health Information team.

Support and counselling

We provide emotional support and counselling for anyone who needs it. These sessions are confidential and are offered on a one-to-one or group basis.

Make new friends

Our Talk and Support service gives you the opportunity to make new friends and socialise.

Benefits and concessions

Learn more about what you may be entitled to by reading our information on money, benefits and finance.

Useful products

Our Online Shop has a great range of useful and practical items that help you stay independent and in control of your life.

Calling our Helpline

Calls to our Helpline cost no more than a standard rate call to 01 or 02 numbers and count towards any inclusive minutes in the same way as 01 and 02 calls. The price of calls varies between different service providers, including between landline and mobile companies. Please note that we record all our calls for training and quality purposes. All calls are treated in confidence.