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Resources and guidance for our volunteers

RNIB has lots of useful resources and guidance available to support you during your time as a volunteer, as well as opportunities for volunteers to connect with each other.

Many of our RNIB resources are available for volunteers to access online.

Welcome to Volunteering at RNIB

We are delighted to welcome you on your volunteering journey with RNIB. Now that you have been successfully recruited to the role, your volunteer induction can begin. We’ll send you a welcome pack and relevant training resources to introduce you to our organisation and our customers. This will give you the opportunity to understand what to expect when volunteering with us.

Your volunteer manager will introduce and explain your new role to you when you start. During this induction, you’ll learn the practical parts of your role; what you’ll be doing, where and when, as well as who your main contacts will be.

Have a read through our Understanding Sight Loss Workbook by clicking on the link below:

Excellent RNIB volunteers are well-trained

We want to make sure that you are well-prepared for your volunteering role and have a good understanding of important policies, procedures and how to be brilliant in your role. Some of our roles (particularly those involving customer contact) require essential training to be completed at induction, with periodic refreshers.

Training topics include maintaining confidentiality, keeping yourself and others safe, and how to contribute to a welcoming and inclusive organisation. We recognise your generosity in donating your time, skills, and experience to RNIB, so we make sure our training resources are concise, easy to access and available in a variety of formats, so you have an accessible and positive learning experience. Your volunteer manager will support you along the way.

Please read these policies to support with your understanding of your role within RNIB:

"Volunteering has challenged me, built my confidence and brought me fulfilment and new friendships - as well as offering me opportunities I may not have otherwise got to experience."

Essential policies and procedures

Viewpoint and accessing the customer portal

Viewpoint is our new system for managing volunteering roles, receiving applications for advertised opportunities and recording the volunteering activities of existing volunteers like you.

One of the features of Viewpoint enables you to create a customer account via something called a customer portal. Existing volunteers received an email invitation in April 2023 to create an account on the customer portal.

Creating a customer account is voluntary and up to you to decide. The advantage of doing so is that it gives you access to the personal information that we hold about you, with the ability to make updates to your information should something change like your address, phone number or communication format preferences. You can also view any recent applications you have submitted and the details of your existing commitments.

For Tech for Life volunteers who need the ability to view and accept customer help requests, this is the same portal that enables you to do that.

Further information and instructions on how to access and interact with the Customer Portal can be found in the document below:

If you have any questions about the customer portal, please contact [email protected].


RNIB is committed to safeguarding everyone who uses our services or comes into contact with us. Safeguarding is integral to all our work, therefore it’s important for all volunteers to be familiar with our safeguarding policies and procedures.

Please read our Safeguarding FAQs document and follow the link to our Safeguarding page to find out more about our safeguarding training, policies and procedures.

Support for you

Every volunteer has a volunteer manager who will be your main point of contact and support throughout your volunteering relationship with RNIB. 

Your volunteer manager will support you from the point of recruitment and will provide you with an induction, ongoing support and development as required in your role.

As a volunteer with RNIB, you’ll be able to access the Employee and Volunteer Assistance Programme (EVAP) for additional support. It’s an independent, free and confidential service available 24 hours a day, seven days a week to all RNIB staff and volunteers, which is provided by Health Assured Ltd. You can call any time day or night on 0800 028 0199 or +44 161 836 9498 from outside the UK.  For more information about this programme, please speak with your volunteer manager or contact the Volunteering team at [email protected] or 0303 123 9999 (option 4).

Read the RNIB guidance about looking after your wellbeing by visiting our page here: Five ways to wellbeing.

New Counselling Offer for Volunteers

At RNIB we offer a Counselling Service for staff and volunteers who need support. The service can provide access to eight one-hour sessions of confidential counselling almost on an immediate basis, delivered by externally contracted counsellors, all of whom have been trained in the sight loss counselling model and understand the work that the RNIB does. This service is in addition to the Employee Volunteer Assistance Programme. To access this service please email: [email protected] or [email protected].

Introducing nudge

Your wellbeing is important to us, so we’ve partnered with nudge to provide you with free, personalised financial education. Putting you in the driving seat of your finances and keeping you in control.

Managing your money can feel like hard work — but it doesn’t have to. Nudge is a financial education platform and coaches you to better understand your finances, take control and plan your future.

Notifications or ‘nudges’

When there’s something you need to know, or a financial action you should take, we send you a personal, timely, nudge using your preferred method of communication.

A personalised financial feed

A personalised feed full of bite-sized, easy-to-understand financial education posts and articles curated to help you take control of your money.

Financial education stories

Whether you’re buying a home or paying off loans, our interactive resources and tools help you reach your financial goals.

Simple money management tools

Interactive tools that help you plan, prepare, and organize your finances, including budgeting, borrowing, and saving.

Financial health checkup

Helps you understand where you’re thriving and where there’s room for improvement - from saving and spending to borrowing and planning.

How to access Nudge?

For more information please get in touch with your Volunteer Manager, alternatively contact [email protected] or call 0303 123 9999 option 4.

Transition to Wisdom App for Enhanced Employee and Volunteer Assistance

Switch over from your My Healthy Advantage app to your Wisdom app so you enjoy the benefits of your Employee and Volunteer Assistance Programme. Wisdom is the brand-new app that has replaced My Healthy Advantage which was previously available through Health Assured’s Employee and Volunteer Assistance Programme. Download Wisdom and use your existing organisation code to gain access.

As a volunteer, you have access to the revitalised app – which helps you track your wellness, improve your mental health, and stay resilient during tough times.

Designed to be more engaging and accessible, Wisdom complements your Employee and Volunteer Assistance Programme and provides an enhanced set of wellbeing tools and resources to improve the user’s physical and mental health.

For instructions on how to download the app and login, please contact [email protected].

Development opportunities for you

We want you to feel confident and well informed in your role. We offer additional development opportunities for some of our roles and will be expanding this offer over time. 

We have volunteer training that can be attended as part of a group of staff and volunteers, training that can be delivered by your volunteer manager, and even online learning. Some of the modules developed for volunteer managers to deliver include customer service, eye health and sighted guiding and public speaking and facilitation skills. Your volunteer manager can tell you more about the training and development opportunities available.

The Volunteering team are here to help with your questions, please email [email protected] or call us on 0303 123 9999 (option 4, then option 2).

Peter highly values his volunteer's help and wanted to tell us how much the volunteer experience and RNIB generally is appreciated: "I want to give a huge vote of thanks. I appreciate and value the service that is provided. John (my technology volunteer) is a great asset and an absolute treasure"