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Getting the treatment you need

NHS England successfully treats hundreds of thousands of people with eye conditions every year. Even so, occasionally, blind or partially sighted people, and people at risk of sight loss, find it difficult to get the information or timely treatment they need, or are just not treated well.

Raising concerns and complaints

If you find yourself in this situation, RNIB has written a self-help toolkit to help you get your voice heard – explaining the process, who’s responsible for what, and details of organisations that can help.

The Toolkit is available in both accessible PDF and Word versions:

Ask and Tell

Many eye conditions, like wet age-related macular degeneration, and glaucoma, need repeat check-ups and treatments to keep them under control. In today’s increasingly busy NHS, it’s important that patients have the confidence to make sure their follow-up appointments are made on time, so their sight isn’t put at risk.

We think that every patient should have their next appointment arranged before they leave their eye clinic, so that they can save the date. It’s also important that people do their bit and keep their appointments too.

The campaign has been developed by RNIB in partnership with Macular Society, Glaucoma UK and the Royal College of Ophthalmologists.

Still having problems getting an appointment?

The Macular Society helps people with macular conditions who are struggling to get access to the treatment or care they're entitled to. For more information call Macular Society's helpline on 0300 3030 111, email [email protected] or by clicking the link below.

If you'd like to speak to RNIB, please call the helpline on 0303 123 9999 or email [email protected].