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Help us answer more questions that can’t wait

Every minute, another person calls our Helpline with an urgent question. With your support, we can be here to provide information, advice and reassurance whenever it’s needed.

Renu wearing glasses while sitting on a sofa.

Every month, hundreds of people join eye care waiting lists

The last decade has seen a rapid increase in hospital attendances for eye care, with more than 20,000 people waiting over a year for treatment as of 2023. With demand for eye care at a record high, and rising, it’s vital that our Sight Loss Advice Service has funding to answer the growing number of questions we’re asked every day.

Whilst we cannot make the waiting lists for eye care treatment any shorter, with your support, we can stop that wait being so confusing, scary and isolating for hundreds of thousands of people.

"I waited years for answers about my eye condition. With your help, fewer people will face that long wait alone."

Renu laying on a sofa

We’re here to help

RNIB’s Helpline is here to ensure that fewer people have to face that long wait for answers alone. Our expert advisers are on hand, ready to listen and offer vital guidance on everything from treatment options, through to accessing travel and technology grants. Every call or message RNIB answers gives blind and partially sighted people the life-changing support they need to live fulfilled, independent lives.

Our team of Eye Care liaison Officers (ECLOs) act as an important bridge between health care and social services. With your help, they can continue to provide practical and emotional support so that all patients have someone to turn to.

"ECLOs are that bridge for people with sight loss, so you know what to ask for."


Will you help us answer the next urgent call?

Jenny sitting at a desk working on a tablet computer while smiling

Like all of our services, the Sight Loss Advice Service wouldn’t exist without your support. By donating today, you could help our Advisers and team of Eye Care Liaison Officers be there to provide life-changing advice and support.

No matter how great or small, any gift that you’re able to give will mean so much to so many blind and partially sighted people.