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Our fundraising promise

Your continued support helps us make a difference in the lives of blind and partially sighted people of all ages, across the UK. To ensure your funds are put to good use - this is our fundraising promise to you.

We are committed to high standards

  • We do all we can to ensure that fundraisers, volunteers, and fundraising contractors working with us to raise funds comply with the relevant codes of practice, and with this promise.
  • We comply with the law including those that apply to data protection, health and safety and the environment.

We are honest and open

  • We tell the truth and do not exaggerate.
  • We do what we say we are going to.
  • We answer all reasonable questions about our fundraising activities and costs.

We are clear

  • We are clear about who we are, what we do and how your gift is used.
  • Where we have a promotional agreement with a commercial company, we make clear how much of the purchase price we receive.
  • We give a clear explanation of how you can make a gift and amend a regular commitment.

We are respectful

  • We respect the rights, dignities and privacy of our supporters and beneficiaries.
  • We will not put undue pressure on you to make a gift and if you do not want to give or wish to cease giving, we will respect your decision.
  • If you tell us that you don’t want us to contact you in a particular way we will not do so.

We are fair and reasonable

  • We take care not to use any images or words that cause unjustifiable distress or offence.
  • We take care not to cause unreasonable nuisance or disruption.

We are accountable

  • If you are unhappy with anything we’ve done whilst fundraising, you can contact us to let us know.
  • We have a feedback and complaints policy, which can be found on our Customer Feedback and Complaints page.

Contact us

  • Call: 0303 123 9999 (Monday to Friday, 8am–8pm)
  • Email: [email protected]
  • Write: RNIB Customer Feedback, Grimaldi Building, 154a Pentonville Road, London, N1 9JE
  • Online: Fill in our Contact Us form on our website.

Please visit the Fundraising Regulator website for further information.

Visit the Fundraising Regulator website
Fundraising Regulator logo.

Fundraising regulator logo.