Legal Rights Service

Our Legal Rights Service can help you with benefits appeals, community care issues and challenge discrimination against you if you are blind or partially sighted.

How we can help

We are a small team that can provide you with legal rights information, advice and, where possible, formal representation if you want to challenge a decision or discrimination made against you. This can include taking cases to court or tribunal.

The areas of law that we cover are the Equality Act, community care and welfare benefits law relating to sight loss.

We can also advise you if you are the relative or carer of someone with sight loss, and need help to support them with the same areas of law.

Contacting us

If you need help challenging a decision you should contact the Helpline on 0303 123 9999 and select option seven. You will be directed to a Sight Loss Adviser who will discuss your case and agree on the appropriate course of action. If we can support this challenge this will be dealt with by the Sight Loss Adviser or referred into the Legal Rights Service. The Sight Loss Advice Service is open six days a week, 8am - 8pm, Monday to Friday and 9am - 1pm on Saturday.

If you are an existing client you should contact the Legal Rights Service directly using the direct line you were given in your client care letter.

You can also email us directly at [email protected].