Paying by credit or debit card is a popular way to pay for goods or services. There are two types of card that might work for you.
Most credit and debit cards use a chip and PIN system to cut down fraud by asking you to input a four digit number into a key pad each time it's used. The numbers on the pad are arranged like a telephone and there is usually a dot on the number five key for orientation purposes. The "enter" key is usually in the bottom right-hand corner and is larger than the other keys.
If using a keypad is difficult then you can ask for a chip and signature card instead. This is also known as a PIN-suppressed card. You can ask your card issuer for this type of card instead of a chip and PIN card. All shops should accept chip and signature cards because this is a reasonable adjustment to make to their service so that it's accessible to you.
You can buy a signature guide from our Online Shop that can help when using a chip and signature card or signing other documents like contracts or terms and conditions.
There are several options available to bank customers who have difficulty accessing their own money. Some people prefer to have one card to use at cash machines and a second card to sign for things in shops. Or some customers may choose to have one card which does both functions. To find out more about all the different options available either call your bank direct or visit payyourway.org.uk, which has impartial, practical advice on different payment options, including chip and signature.
Alternatively you can request a leaflet in an alternative format by calling 020 3217 8259 or email [email protected]