Advice Service Admin Support Volunteer
About this opportunity
Opportunity ID
Opportunity type
Description
The Advice Service Admin Support volunteer will support the smooth running of the advice service by carrying out a range of administrative tasks.
This includes gathering and recording data from our telephony systems and/or customer management databases on client enquiries, case outcomes and service activity. You will maintain and update spreadsheets and databases accurately and in a timely manner. You will support with the monitoring and evaluating of data and also help to identify key trends in customer interactions.
You must be able to work in a systematic and accurate way, processing significant volumes of data relating to adviser activities and customer feedback. Your input will free up time for managers to support and coach advisers to help them work with customers as effectively as possible.
Access to your own laptop/PC is required
How often will I be needed?
- 2 Hours per Week
Key requirements
- aged over 16. 1 reference.
Location
Region
- East Midlands, North East, Yorkshire and the Humber, Scotland, South East, North West, West Midlands, East of England, South West, Wales, Northern Ireland, Greater London
Home based
- This role is home based
Who this opportunity will suit
Minimum age
- You must be at least 16 years old to apply
What skills and experience are needed?
- Good written and verbal communication skills
- Strong organisational skills and attention to detail
- Confident using IT systems for example Microsoft office, especially databases and Excel
- Ability to work well as part of a team.