East Midlands Railway Travel Assistance Team
Operates between London and key stations throughout the East Midlands. The travel assistance team provides assistance to blind or partially sighted passengers using their rail service. Assistance may include helping to arrange travel, including purchasing the right ticket for your journey; guidance at stations; help boarding or alighting the train; carrying light luggage; arranging help at your destination station and priority seating.
Contact the travel assistance team for a full explanation of services offered and to arrange assistance in advance of travelling.
Services offered
- Travel assistance
Contact details
- Address:
- 1 Prospect Place, Millennium Way, Pride Park, Derby, DE24 8HG
- Phone:
- 0345 712 5678
- Email:
- [email protected]
- Web:
- https://www.eastmidlandsrailway.co.uk/assisted-travel
- WhatsApp:
- +447501330988
Opening times
- Monday:
- Open 24 hours
- Tuesday:
- Open 24 hours
- Wednesday:
- Open 24 hours
- Thursday:
- Open 24 hours
- Friday:
- Open 24 hours
- Saturday:
- Open 24 hours
This organisation was verified on 27 March 2025
If you think that we're missing an entry, or that an entry is incorrect, please Complete a change of information request form